Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian owners rating the brand highest overall among the robotic vacuums on the market.
The recognition rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used over the previous three years. The categories covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. According to Roborock, it was not only ranked first but was the only brand to record five stars in every category.
Company frames the award as a customer-feedback signal
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award. She said success at Roborock has always been measured by how much the products can reduce the complexity of daily chores and give customers more time for what they love to do.
Li described consumer-centricity as a core value, saying the research and development team places a heavy emphasis on real customer feedback — what users like, what they dislike, what slows them down at home and what they wish the products offered. She said the award was particularly meaningful because it was decided by people who actually use robotic vacuums.
New roller-mop systems launched in Australia
Roborock recently launched the Saros 20 Flow and the Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system. The system is designed to tackle sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM and 2.5 times the downward mopping pressure. A pressurised 100ºC self-cleaning fresh-water roller wash is claimed to deliver a deep and hygienic clean with a 99% bacterial removal rate.
Flagship Saros 20 Flow
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of mess and adjust the clean accordingly. The DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair-tangling rate, while the new RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
Qrevo Edge 2 Flow for everyday and pet households
At 8.98cm, the Qrevo Edge 2 Flow is described as one of the slimmest roller-mop robot vacuums on the market. It uses 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts water flow, and the unit recognises carpeted rooms, automatically lifting the roller mop up to 15mm, while an automatic roller shield is designed to keep carpets dry.
The award and the product details were announced by Roborock. The performance and cleaning figures cited are company claims rather than independently verified results.